1. General questions
What type of caviar can I buy at Oona Caviar?
Caviar from Siberian and Russian sturgeon (Osietra Carat).
What is the best way of serving caviar?
Caviar is served chilled, for example on a block of ice. Caviar connoisseurs prefer their caviar au naturel.
To serve this delicacy in a fitting manner, spoons made of horn, mother-of-pearl or gold are recommended. These materials do not taint the unique taste of the caviar. Under no circumstances should silver or metal spoons be used, as they would spoil the caviar’s taste. You can find a variety of mother-of-pearl and horn spoons in our online shop.
However, various other accompaniments such as blinis, buttered toast or baked potatoes are also suitable. These accompaniments should be as neutral as possible, so as not to overpower the unique flavour of the caviar. Caviar can also be used as an ingredient in dishes, for example to add the finishing touch to beef tartar or for warm entrées.
How should caviar be stored?
Fresh caviar should be stored chilled between -2°C and +2°C. Once opened, it should be consumed straight away.
Where can I buy Oona Caviar?
2. Customer account
Can I change my user data (address, etc.) myself?
Yes, log in via the “little man” icon. Select “Personal data” and change your address, etc. Then click on “Save” and the new data will be used for future orders.
I can’t log on to my customer account. What should I do?
On the login screen, click on “Password forgotten”. You will then immediately receive an e-mail from us containing a link so you can change your password.
Is there a minimum order value and if so, what is it?
There is no minimum order value.
Can I have my order delivered to a different address?
Yes, during the payment process, enter the delivery address under “Account – Your Details”.
4. Terms of delivery
What happens if I am not at home to receive my delivery?
The parcel must be handed over in person, because caviar and fish orders are delivered chilled. Deliveries are made on Tuesday to Saturday mornings between 7 a.m. and 9 a.m., except public holidays.
What are the shipping costs?
The shipping costs for caviar and fish products are CHF 25 for orders up to 30 kg.
If only accessories are ordered, the shipping costs are CHF 9.
Why are the transport costs higher than usual?
Swiss Post carries out the deliveries by overnight express, so that the caviar arrives in tip-top condition.
How is the caviar delivered?
Your caviar or fish order is placed in a polystyrene box and chilled using ice pads. This guarantees that the goods arrive in perfect condition. The polystyrene box is sealed and transported to your delivery address by Swiss Post on the date you specify.
How long is the delivery lead time?
The order deadline for next-day deliveries is 3pm. It is not possible to deliver on Sundays or Mondays. The goods are dispatched once payment has been received.
Is it possible to make deliveries abroad?
Deliveries are made within Switzerland and the Principality of Liechtenstein, and to other countries on request. If you live in Germany, you can order online at Lumabeef.
5. Payment options
How do I redeem a voucher?
In the “shopping basket”, you have the option of entering a voucher code. You must be logged on in order to redeem a voucher.
What payment methods are there?
We accept the following payment methods: American Express, Mastercard, Visa, Postcard, Post E-Finance and Masterpass.
I've entered the wrong payment type. Can I change it?
Unfortunately the payment type cannot be changed once payment has been made. Our sales office can, however, cancel the order and you can then place a new order.
6. Cancellations / returns / complaints
Can I make changes to my order once I have placed it?
Orders cannot be changed once they have been placed. Contact our sales office on +41 33 672 11 47.
How can I cancel my order online?
You cannot cancel an order once it has been placed. Contact our sales office on +41 33 672 11 47.
Can I return the goods?
Your order is binding. Ordered goods cannot be taken back.
If you have received a damaged or defective delivery, you should notify us of this promptly by phone or in writing. We will then discuss the further course of action with you in person.