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Data Privacy Statement

Oona Caviar, Tropenhaus Frutigen

What is personal data?

Personal data is information about the personal or factual circumstances of an identifiable or identified natural person. Personal data includes information such as your name, your address, your telephone number and your date of birth (if provided).

Information that cannot be associated with you, either directly or indirectly, such as the number of users of a site or the popularity of individual websites, does not constitute personal data. This anonymized data is used solely for statistical purposes and to optimize the website. 

Processing and use of personal data

When our website is used, for system security purposes the web servers automatically save the connection parameters of the requesting computer, the pages of our website that you visit, the date and duration of the visit, the identification data of the type of browser and operating system used and the website from which you visit us.

This data is stored anonymously, meaning that no personal user profiles can be created.

Collection and processing of personal data

If you use the ordering facility on our website, we require the following data in order to process your order:

  • Salutation
  • First name, last name
  • Address details (to which we can send the invoice and goods)
  • Telephone number (so that we can contact you quickly in the event of changes)
  • E-mail address (to which we can send the confirmation)
  • Credit card details when paying by credit card

Use of cookies

When you visit our website, information may be stored on your computer in the form of cookies in order, for example, to recognize visitors’ preferences and optimize the website accordingly. This helps us, for example, to facilitate navigation and maintain a highly user-friendly site.

Cookies are text files that are stored on the user's hard drive when that person visits a website. They are harmless to your computer and cannot be seen by third parties. They enable the retention of information for a certain period and the identification of the user’s computer.

If you accept our cookies, they will remain on your computer for 30 days, unless you delete them sooner. When making an online booking, cookies are temporarily stored for the duration of the booking. They are automatically removed from the website after 30 minutes of inactivity or after the website is closed.

You can object to the collection and storage of your data via this service at any time. If you don't want cookies to be enabled, disable them in your browser. However, please be aware that disabling cookies may restrict the use of the website and the services offered.

Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereafter “Google”). Google Analytics uses cookies that are stored on your computer and which allow your usage of this website to be analysed. The information about your usage of the website generated via the cookie is generally transmitted to a Google server in the USA and stored there.

We hereby inform you that this Website uses the Google Analytics code “gat._anonymizeIp();" in order to enable the anonymization of IP addresses (IP masking). If IP address anonymization is activated on our websites, in EU and EEA member states Google truncates your IP address prior to transmission.

Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. Google will use this information to analyse your usage of our websites, compile reports on website activities for us and provide us with additional services relating to usage of the website and Internet use.

The IP address transmitted by your browser within the scope of Google Analytics will not be associated with any other data held by Google. Google will only share this data with third parties if legally required to do so, or for the purposes of contract data processing. Under no circumstances will Google combine your data with other data collected by Google.

By using this website, you consent to the processing of the data collected about you by Google and the aforementioned method of data processing and the purpose indicated. You can prevent the storage of cookies by changing the settings on your browser software. Moreover, you can prevent your data being collected and processed by Google by downloading and installing the browser plugin available from the following link:

More information about the terms of use and data privacy can be found at or

Use of social plugins

Plugins for the social network Facebook are used on our web pages. These plugins are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

If you access one of our web pages that has a plugin, a connection to the Facebook servers will be automatically created. The content of that plugin will then be transferred to your browser and integrated into the website display. It will also inform us which of our web pages you have visited. If you are logged in as a Facebook user when you do this, Facebook will assign this information to your personal user account.

When you actively use the plugin functions (i.e. click on the “Like” buttons, leave a comment), this information will also be assigned to your Facebook account. To prevent this, you must log out before using the plugin. More information about the purpose, collection and use of your data by Facebook, your rights in this respect and adjusting your settings to protect your privacy can be found in Facebook's privacy policy. If you are a Facebook user and do not want the data to be associated with your account, please log out of your account before using our web pages and delete any stored cookies.

Usage-based online advertising

This website anonymously collects and processes information about your usage patterns (e.g. which subpages you accessed during your visit). We use this data to show you advertising based on your interests, offering you added value. A cookie is placed on your computer to record your usage behaviour. To optimize advertising based on your user interests, we permanently or temporarily use the tools listed below and work with the providers named. This information is saved under a pseudonym, to rule out personal identification. You can disable cookies by selecting “Do not accept cookies” in your browser settings. You can also alter your browser settings so that you are always prompted to accept cookies. Lastly, you can delete cookies installed at any time. However, please be aware that, if you do this, you may not be able to make full use of all the functions of our web pages. After deleting the cookies, you may have to re-enable any opt-out cookies already installed. We use the following tools and providers to collect data for the display of usage-based online advertising.

Tool Provider’s data privacy information
and opt-out 
Google Adwords Conversion

Google Dynamic Remarketing

Google Analytics


Prize draws, competitions and similar promotions

On our website, we permanently or temporarily offer the option of  taking part in prize draws or competitions and similar promotions. Personal data, such as e-mail address, name, postal address and any other details required for the promotion may be collected and processed in order to run these promotions. All personal data provided in connection with such a promotion will be used exclusively to implement the promotion, e.g. identifying winners and notifying or sending the prize. The data will be deleted once the promotion is over.


You have the option of subscribing to our free newsletter on our website. The newsletter contains news, offers and competitions. To subscribe to the newsletter, we require the following information:

  • Salutation
  • First name, last name (so that the newsletter can be personally addressed to you)
  • Date of  birth and interests (optional)
  • E-mail address (to which we can send the newsletter) 

You will only receive the newsletter if you actively subscribe to this service via double opt-in. You can unsubscribe from the newsletter at any time. To do this, contact us directly or click the “Unsubscribe from newsletter” link, which can be found in every newsletter. 


Our website enables you to contact us in several different ways. Depending on the reason for getting in touch, various data is requested on the form. Personal details such as salutation, first name, last name, telephone number and e-mail address are usually required fields, to enable us to contact you and address you personally.

Data security

For security, data is transmitted via secure SSL connection. This prevents unauthorized third parties from reading your data during transmission. SSL-protected websites can be recognized by the fact that the address does not start with the usual http:// but with https://. In addition, on most browsers a small, locked padlock appears (e.g. In the status bar at the bottom of the screen).

Links to other websites

The website contains links to third-party websites. This data privacy statement does not extend to other providers. We have no influence over whether the operators of those websites abide by data protection regulations and therefore accept no responsibility for the accuracy, topicality and completeness of information made available on those sites.

Sharing data with third parties

No data is shared with uninvolved third parties. The only exception is if we are bound by law or court judgment to disclose and share the data.

Moreover, contracted providers (contract data processors, e.g. data centres or lettershops) may be used to manage the websites or send letters or e-mails. Such providers are bound by our instructions. All contract data processors only receive personal data to the extent to which you have consented to data processing and use, and will only have access to the data for as long as necessary in order to provide the service.

Right of objection and inspection

You are entitled to object to the storage of your personal data at any time, unless there are contractual or legal reasons that prevent this.

You are entitled to information about your stored data free of charge, on request. Furthermore, you have the right to request the correction, deletion or blocking of your data. Occasionally, there may be legal provisions, particularly in regard to data for billing and accounting purposes, that prevent this.

The data will be deleted to the extent and as long as its storage is not necessary for the aforementioned reasons.

The personal data you provided when contacting us or placing an order will be used to send marketing content by e-mail. You can object to this use of your data at any time by e-mailing