General Terms of Business Product Sale

General Terms of Business Product Sale

Oona Caviar, Tropenhaus Frutigen

General provisions

Our General Terms of Business are a component part of every order.

Contract

The provisions of the Swiss Law of Obligations will apply to the conclusion of the contract. An order will be considered to have been concluded when a payment has been received by means of a credit card.

Prices / Means of payment

The prices can be determined from the concluded contract and/or the price list on which it was based. Our prices are quoted in Swiss Francs (CHF) including VAT. We accept the following means of payment: American Express, Mastercard, Visa, Postcard, Post E-Finance, Masterpass.

Deliveries in Switzerland and the Principality of Liechtenstein

Ordered goods will be sent by night express. The customer must be able to accept the night express delivery from Swiss Post between 7.00 a.m. and 9.00 a.m. The refrigeration chain is thereby ensured. The packaging and the despatch costs per delivery (CHF 25.00 up to 30 kg) will be charged to the customer. From CHF 280 you benefit from free shipping.

Delivery and invoice address

If the delivery address is not the same as the invoice address, the customer is obliged to inform us of this when making the order.

Complaints

If you receive a damaged or incorrect delivery, you must inform us by telephone or in writing as soon as possible after the delivery. The next steps will then be discussed individually with the customer.

Credit cards

A definitive booking is only possible by entering the details of a valid credit card. If the details of the credit card are incorrect, the purchase will not be carried out, despite the automatic confirmation.

SSL Secure transmission of the credit card details

The transmission of the credit card details takes place in an encrypted form via SSL. The card number will only be decrypted by the respective consultant.

Confirmation

Every order will be automatically confirmed to your E-mail address .The confirmation will also contain all the precise data regarding your purchase, and will serve as an invoice copy.

Data protection

We will not pass on or sell your name, your address or any other personal data to third parties. We will, however, be happy to inform you about new features and special offers by Mail. If you do not wish this, you can cancel this service at any time by E-Mail.

Other provisions

The place of fulfilment and jurisdiction is Frutigen, Switzerland.

2017 Tropenhaus Frutigen